Privacy Policy
This policy explains what personal information Eden Water Soap Company collects when you visit edenwatersoapcompany.com or buy from us, why we use it, and the choices you have.
Who we are
Eden Water Soap Company (“we”, “us”, “our”) is a small UK business that makes and sells handmade soap. We are the data controller for the personal information described in this policy.
• Business name: Eden Water Soap Company
• Address: Eden Hall Lodge, Kelso, TD5 7QD
• Email: roseann@edenwatersoapcompany.com
This policy covers our website, online shop, emails and any orders or enquiries you send us. It does not cover third-party websites we link to.
Information we collect
We collect only what we need to sell and deliver your soap and run our shop.
• Contact and order details: your name, email, phone, billing and delivery address, items bought and order history. You give us these at checkout or when creating an account.
• Payment information: confirmation of your card or wallet payment, from our payment providers. We never see or store full card numbers.
• Messages: enquiries, custom or wholesale requests, reviews and delivery notes you send us by email, contact form or social media.
• Marketing preferences: your newsletter sign-up, opt-ins and opt-outs, which you give us.
• Technical and usage data: IP address, browser, device, pages viewed and referring site, collected by cookies and similar tools (see Cookies).
We do not ask for special category data (such as health information). If you tell us about a skin condition or allergy when asking about ingredients, we use it only to answer your question.
How we use your information
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we must have a lawful basis for each use.
• Process, pack and deliver your order; handle returns and refunds: contract.
• Reply to enquiries and custom or wholesale requests: contract or legitimate interests.
• Send order and delivery updates: contract.
• Send our newsletter, offers and new-product news: consent (or, for past customers, the “soft opt-in” under PECR). You can unsubscribe at any time.
• Keep sales and tax records: legal obligation.
• Prevent fraud and keep the site secure: legitimate interests.
• Understand how the site is used and improve it: consent (for non-essential cookies).
We do not sell your personal information, and we do not make decisions about you using automated processing that has legal or similarly significant effects.
Cookies
We use essential cookies to make the shop work, and we use analytics or marketing cookies only if you agree to them in our cookie banner.
• Essential: keep items in your basket, remember you are logged in, and secure checkout. These cannot be switched off.
• Analytics: show us which pages are popular so we can improve the site, using Wix’s built-in analytics.
• Marketing: if we run adverts on Facebook or Instagram, the Meta Pixel helps us measure how well they work.
You can change your choice at any time through the cookie settings link in our footer, or by clearing cookies in your browser.
Who we share information with
We share your information only with service providers who help us run the shop, and only what they need to do their job.
• Website and shop platform: Wix, which hosts the site and stores orders
• Payments: Wix Payments, which takes payments securely
• Delivery: Royal Mail, which delivers your parcel
• Email marketing: Wix, which sends our newsletter
• Analytics: Wix, which measures how the site is used
• Advertising: Meta (Facebook and Instagram), if we run adverts and you have accepted marketing cookies
We may also share information if the law requires it, to protect our rights, or if the business is sold (the buyer would be bound by this policy).
International transfers
Some of our providers store data outside the UK, for example in the US or EU. When that happens, we make sure the transfer is protected by a UK adequacy decision, the UK–US Data Bridge, or the UK International Data Transfer Agreement or Addendum.
How long we keep information
We keep personal information only as long as we need it.
• Order and payment records: 6 years from the end of the financial year (HMRC requirement).
• Customer account: until we close it, or after 3 years of inactivity.
• Enquiries and messages: 2 years after our last contact.
• Newsletter subscription: until you unsubscribe.
• Analytics data: up to 14 months.
After that, we delete or anonymise it.
Your rights
You can ask us to do any of the following, free of charge, and we will reply within one month.
• See a copy of the information we hold about you
• Correct information that is wrong or incomplete
• Delete your information, where we no longer need to keep it
• Restrict or object to how we use it, including for direct marketing
• Receive your information in a portable format
• Withdraw consent at any time (this does not affect anything we did before)
To use these rights, email roseann@edenwatersoapcompany.com. We may ask you to confirm your identity.
If you are unhappy with how we handle your information, please contact us first.
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Keeping your information safe
Our site uses HTTPS encryption, payments are handled by PCI-compliant providers, and access to customer data is limited to the people who need it.
Children
Our shop is for adults. We do not knowingly collect information from anyone under 16; if you think a child has given us their details, contact us and we will delete them.
Changes to this policy
We may update this policy from time to time.
Contact us
Questions about this policy or your information? Email roseann@edenwatersoapcompany.com or write to Eden Water Soap Company, Eden Hall Lodge, Kelso, TD5 7QD.
Last updated: October 2026