Shipping Policy

Every bar is made and wrapped by hand, so most orders leave us within 1–3 working days.

Processing times

• In-stock orders are packed and dispatched within 1–3 working days (Monday to Friday, excluding UK bank holidays).

• During busy periods, such as the run-up to Christmas, processing may take a little longer. We’ll post any delays on our homepage.

Delivery options and costs

We deliver to England, Scotland and Wales only, and all orders are sent by Royal Mail. We don’t ship to Northern Ireland, the Republic of Ireland or anywhere outside the UK, and we can’t deliver to BFPO addresses.

• Cost: postage depends on the weight of your order and is shown at checkout before you pay.

• Free delivery: on all orders over £30.

Estimated delivery times after dispatch

• England, Wales and mainland Scotland: 2–3 working days

• Scottish Highlands and islands: 3–5 working days

Delivery times are estimates from Royal Mail and aren’t guaranteed.

Tracking

When your order is dispatched, we’ll email you confirmation.

Late, lost or damaged parcels

The goods are our responsibility until they reach you or the person you nominate.

• Late: if your parcel hasn’t arrived when expected, contact us and we’ll chase it with Royal Mail.

• Lost: if the courier confirms it is lost, we’ll send a replacement or give you a full refund, including postage.

• Damaged: soap is well wrapped, but if anything arrives broken or leaked, email us a photo within 14 days and we’ll replace or refund it.

• Wrong address: please check your address at checkout. If a parcel comes back to us because of an incorrect address, we’ll re-send it once you’ve paid the postage again.

Contact us

Questions about your delivery? Email roseann@edenwatersoapcompany.com with your order number.

Last updated: October 2026